CARING HEARTS SUPPORT SERVICES  PARTICPAINT CHARTER OF RIGHTS

As a Participant with Caring Hearts support services, I can expect: The quality of service to be of high standard. Services to be delivered to meet NDIS and Quality safeguard commission Standards. To receive a service that caters for my individual needs and gives me opportunity to engage in age and culturally appropriate activities that I enjoy to help in achieving my goals. Prompt and efficient service by all Caring Hearts support services Staff. To be able to be open and honest, to have a say and to be heard, and have no fear of retribution. To be informed and updated about Caring Hearts support services, policies and procedures that relate to service delivery and my individual care plan. The right to Privacy and Dignity; work with trained staff who uphold my privacy and dignity. The right to be free from abuse, neglect, violence, injury; to be safe and feel safe. The right to an Advocate; to advocate on my behalf if the need arises. The right to the least restrictive alternative to be applied when behavioral issues are deemed to be harmful to myself or others